On the Punishment and the Protective Use of Force; by Jim Manske

For me, distinctions about “the protective use of force” seem one of the concepts most likely to be misunderstood and misused in NVC.

We make a distinction between the punitive use of force and the protective use of force.  The goal of punishment is “To teach the other a lesson” about the way we want the other to live.  Education is the goal.  It fails miserably in contributing to the need for learning, and instead leaves a wake of pain and suffering that reverberate through succeeding generations.

Study after study shows the futility of punishment.  Nevertheless, “Around the world, close to 300 million children 2 to 4 receive some type of physical discipline from their parents or caregivers on a regular basis, according to a 2017 UNICEF report.” According to a recent report on CNN.com, a meta-analysis of 75 studies on spanking found that it contributed to aggression, mental health, and social esteem problems and antisocial behavior in children, which carried into adulthood.

The evidence so far clarifies that punishment causes more harm than any good that may come from it. Other studies have found children who are corporally punished also experience academic problems in schools and cognitive deficits and were more likely to be violent toward women later in life.One of the investigators, pediatrician Dr. Robert Sege said, “when parents and schools model violence, it tends to increase the willingness of children to fight, to get physically violent themselves.”

NVC offers an alternative toolbox of strategies that nonviolently address the need for learning that punishment tries and fails to address.

And yet, Marshall Rosenberg (founder and developer of Nonviolent Communication, NVC) noted that sometimes force remains necessary.  For me, the state of being from which we live in NVC includes an intention to connect and cultivating presence leading to an openness to outcome. Under some situations, that intention shifts “to prevent injury or injustice”. (Marshall’s quote)

Marshall coaches very limited circumstances for using the protective use of force:

  1. There is an imminent threat to life, wellbeing or rights.
  2. There is no opportunity or willingness on the other party to connect.

“When we exercise the protective use of force, we are focusing on the life or rights we want to protect, without passing judgment on either the person or the behavior.” (Marshall’s quote)

“The assumption behind the protective use of force is that people behave in ways injurious to themselves and others due to some form of ignorance. The corrective process is therefore one of education, not punishment. Ignorance includes (1) a lack of awareness of the consequences of our actions, (2) an inability to see how our needs may be met without injury to others, (3) the belief that we have the right to punish or hurt others because they “deserve” it, and (4) delusional thinking that involves, for example, hearing a voice that instructs us to kill someone.”  (Marshall’s quote).

I tell myself If I have time to make a threat, I have time to connect. The urge to threaten punishment seems like a reliable alarm clock that I have slipped from the intention to connect, fallen into the haze of the past or the demands of the future and become attached to an outcome. In those instances, I need empathy or self-empathy to return to my intnetion.

When there in no time to connect, though, we can still intervene forcefully in the service of protection. Once that goal has been achieved, we then return to use NVC for any repair work necessary to knit any broken connection that may have been stimulated by our choice to use force.

How is for you to consider these ideas?

Being Present with Feelings; by Jim Manske


I remember the first time I saw a kaleidoscope. I felt awed by the ever-changing, unique patterns that materialized and disappeared as I manipulated it. I felt entranced by the beauty and complexity, joyfully astonished at the seemingly infinite variety of temporary pattern and color. I still feel excited when I see kaleidoscopes!

When I started teaching NVC, I used a kaleidoscope as a metaphor for the ever-changing, dynamic nature of our human responses, our feelings. When something happens in the world, it stimulates us in our bodies. Something arises within us, our subjective experience of physical sensations and emotions. These signals give us vital information about the current state of our needs.

Developing an ever-increasing awareness of feelings, as well as a vocabulary to describe how we feel, supports both self-connection and connecting with others. We can develop descriptions of our inner landscape to support us in understanding our own needs and communicating our requests to others. This expanded inner awareness also supports us in empathy as we realize that feelings can be pointers to Needs.

We generally experience pleasurable feelings as easy to be with (e.g. happy, content, satisfied, relaxed); but, painful feelings can be challenging! Learning to stay present and observational during painful emotions stretches our capacity and goes against the grain of a deeply habitual reaction to automatically move away from pain. This seems like a common experience among all people and other living beings. Sometimes it even saves us from more pain to move away! This deeply adaptive response is hooked to our very survival!

It’s easy for me to connect to the fear of experiencing certain feelings in myself or others. For example, it’s still a challenge for me to stay present in the face of anger directed toward me or the suffering of someone I’m close to because of my habitual fearful or sympathetic reactions. I’m learning to increase my presence to that kind of strong emotion by sharpening my intention to observe what is happening and to connect to the meaning of the feeling. I’m also learning to coach myself to stay present by gently challenging the assumption that experiencing a feeling can permanently damage me or others.

Once, I had developed an expectation that Jori and I would go out on a date together, celebrating at a local restaurant. When the time for the date arrived, our life circumstances had shifted and other pressing requests caused us to change our plans. I felt disappointment. As we talked about this together, a wave of emotion arose within me. I could also notice how much I wanted to move away from this strong, painful reaction.

Instead of following this old habit to move away, to find some balm or mask for the pain, I excused myself and went to just sit on my meditation pillow, curious to see how deep these feelings would go if I allowed myself permission to explore them with Presence. I noticed the pain ebbing and flowing, tears welling, crying, disappointment, annoyance…my emotional experience shifted to a monologue of life’s parade of disappointments, how I “always” “had to” give up my needs for others, how I “never” got what I wanted! This suffering mutated into a seething stew of resentment and anger.

Suddenly, I contacted a deeper level of sadness. Sitting in the sadness, I cried. Soon, the sobbing quieted, my mind stilled, and an openness in my heart awakened. And all that in about 5 minutes! Wow, what an eye-opener that was for me.

Of course, I felt sad! So often, humans feel the sting of things not going the way they expect! Of course, we hurt when this happens!

When I remind myself that feelings are transient, usually lasting for 40 seconds or less, I feel open, relaxed, and alert. As I open to the present experience of emotion within me or alive in others, I am learning to cultivate wonder, focusing my attention on the meaning of the signal represented by the feeling. This awareness supports me in an opening to the quality of connection that inspires compassionate giving and receiving.

N>N>N>N Four Skills of Self-Empathy; by Jim Manske





Here’s a quick self-empathy tool you can try, an homage to the 14th letter of the English alphabet, the letter N.

1. Notice.   Notice what’s happening, right  now.  You can notice anything, and it can contribute to self-reflection and self-understanding.

You can notice a feeling, especially a feeling of separateness.  You may notice a wish for space between you and another, You may notice a feeling of constriction in the body.  You may notice something in the world that calls you to become more alert. Or you may notice a thought, for example, blame, criticism, the urge to punish, or a demand.

Various forms of mindfulness help to heighten our acuity in noticing.  For example, traditional mantra-style meditation can contribute to more awareness of thinking, a meal enjoyed in silence may increase our awareness of flavors and aromas, or loving-kindness meditation may enhance our capability to feel our feelings.

NVC, for me, has become a mindfulness toolbox, each moment inviting me to notice my direct experience. Each component of NVC calls me to Presence:  Observing the World, Feeling the Body, Attending to Needs and tuning into to intuitions and Requests.  What do you notice, right now?

2. Name.  Naming what you notice gives you perspective and creates a witnessing distance between yourself and thoughts, feelings, or the world of objects.  Naming also calms the nervous system, engaging parts of the brain less likely to continue reacting in a life-alienated way.  You can experiment with different levels of granularity about your naming, ranging from the vague, “something’s happening” to the concrete specifics of a sensory-rich observation: “the breeze is blowing across my moist skin.  I notice a chill.”

3. Need.  This skill emerges from a combination of the other two.  I notice a feeling.  I name it “discomfort in my belly.”  I notice the clock.  The clock reports it’s 12:30 pm.  I notice the thought, “lunchtime!”  Considering what I notice and what I name, I check further with a gentle inquiry.  What is this feeling telling me is important?  Ahhh, the discomfort is hunger.  I need sustenance!  This noticing a feeling, naming it, and linking the feeling to a need tends to foster self-compassion.  With practice, we deepen our understanding that our needs make us human, and that these needs connect us within our human family.  We all share the same needs.  Thus, self-compassion breeds compassion.  And compassion can lead to action…

4. Now!  Naming, Noticing and acknowledging Needs brings us to Presence.  In this moment, we can choose from a menu of options about how we would like to respond to the need(s) we have identified.  This helps us to foster self-connection and intuition as well as self-responsibility and self-empowerment.  I go to the refrigerator, I open the door, I scan the options, I make a choice, and then I make something to eat.

Now that you have read this, what will you do?  How can you practice these four skills of self-empathy, right now?

Compassion & Empathy; By Jaya Manske

United Hands

There is a cost to compassion and empathy. When everything, all your love, all your care, all your passion is extended outward, there is an exhaustion that sets in slowly and lightly, and then eventually so heavy it’s hard to move.

Remember to turn some of that compassion inward.

One of the most profound moments for me was about a year and a half ago, right after trump took office. In the middle of the night, I woke up with such tremendous gratitude for the self-empathy practice I had set out to strengthen a year before


A year before I had said to myself “I am tired of the way you speak to me, and I am tired of always being last.” I had realized that, even though I had left my abusive relationship 10 years earlier, I was still in one…with myself. And I became determined to *love the woman in the mirror*.

It is hard in a world that has told us loving ourselves is bad- “you’ll get too big for your britches,” “you’ll develop an ego,” “you’ll become full of yourself,” “you’ll forget about other people.”

The last one is the doozy for a loving, open-hearted, caring soul. Life is spent filling in the gaps it seems so few are willing to fill. Loving and fighting for the people who are on the fringes, at risk of being forgotten. Giving, giving, giving. And the last thing I wanted was to forget *that* love. Because that love is where my *humanity* lives. My capacity for empathy is what kept and keeps me knowing I am alive and in relationship to the world. So I spent a lifetime believing I could not love me and everyone else at the same time. So I chose all of you, and all of those who do not know me.

In that moment 2.5 years ago, I pivoted. I thought to myself “even if it takes until I am 70 years old, this pursuit is worth it. I will find a way to love me, too.”

Just one year later, on this evening, I felt an awakening in me. For the first time, perhaps shockingly to some of you reading, I realized I in the midst of the interconnection I see in humanity and all living things, I also exist. I am a *part* of that interconnected whole. It was a spiritual awakening – in which I realized the truth of the words “if all beings are deserving of love, so am I” that I so desperately wanted to believe in.

So while compassion and empathy can have a cost, when we include ourselves and surround ourselves by others who speak the language of the heart and are interested in love, care, connection, equality, etc., it doesn’t have to break us. In fact, it can fortify. Love is bigger than we are. It is an ever replenishing resource when it is flowing in and flowing out at the same time. There is enough for me and for you, it is not a choice between the two. I would argue that living without this love, without this empathy and compassion, I would be stripping myself of my essence and my humanity. And that, I cannot live without, but I have had to learn to live with it.

Jaya Manske is the founder and owner of Coaching Compassion, and a Certified Mindfulness and Wellness Coach

Her individualized approach to coaching draws from the fields of positive psychology, interpersonal neurobiology, somatics, mindfulness, developmental and attachment theories, Nonviolent Communication and more. Her warm presence has supported clients to have significant breakthroughs, to transform from the inside out, and move forward powerfully.

If you wish to share your thoughts on this piece or are interested in learning more about coaching with Jaya, you can contact her by emailing her at coachingcompassion@gmail.com or filling out a contact form on her website at www.coaching-compassion.com

Why does NVC focus on direct experience rather than creating a new belief system? By Jim Manske

For me, I am learning that thinking (beliefs), although useful for 3 outcomes*, often gets in the way of realizing the connection that is always present when I am observing.  Living in Hawai’i has contributed to trusting my direct experience.

When I go to my direct experience, I do not find any boundary between “me” or “you”.  Instead, I experience “we”.  I notice we live in an interdependent field of mutuality.  As the Hawaiians remind us, “Aloha!  We breath the same air!”
Maybe I can make myself clear if I share my understanding of the “NVC journey”.
Because of the way we have been educated, our NVC journey begins with beliefs like, I am separate from you, and I think or believe, “I feel _______ because you _______.”  (These beliefs seem to me a root of”jackal language patterns that contribute to suffering).
Learning and practicing NVC helped me to get a little closer to the truth of direct experience because it supports conditioning a new belief, “I feel __________ because I need ____________” and because it awakened observing without evaluation and the shared power of making a request.
After about 10 years of NVC (plus about 25 years of other spiritual practice, I discovered a direct experience of “Observing what is actually happening, I am noticing a feeling of ____________ arising from needing ____________, and naturally connect with what I call request energy moving me toward resources to fulfill the need.  (If there is a temporary lack of resources, pain continues to arise, what Marshall called mourning.)
As far as I can tell, this requires no belief, although conceptual thoughts still arise to help me navigate the world.  (For example, “it’s 50 minutes until I board my next flight.”)
So, as far as I can tell at my current level of awakening, no belief is required to navigate the world, any beliefs that arise in me can be observed without believing in them.  Observing is “enough”:
-Observing what arises in the world (Perceiving)
-Observing what arises in the body (Feeling, Sensing)
-Observing what arises in the mind (Thinking, Needing, Requesting)
So, I take a stand as “Giraffe” or Observing Awareness.
*By the way, the three useful strategies for thinking:
1.  Navigating the practical requirements of life, for example. “We don’t have any vegetables in the house.  I guess a stop at the grocery store would be useful!”
2.  Celebration:  Noticing and savoring needs met and unmet in the service of Life.  For example, “I’m feeling grateful I have a roof over my head during this storm!”
3. Awakening, Coaching myself to use skills, integrating new skills and learning.  For example the thought, “Who needs what right now?”
I am grateful for your feedback on what I write here.  I notice vulnerability arising in me, wondering and doubting if words can actually express clearly what I am experiencing.  Please let me know what arises in you as you take in what I write.

Please” or “Thank You” by Jim Manske

Marshall Rosenberg taught me that all communication boils down to us saying either “please” or “thank you”.

Seems like most of what “we” post on Facebook or other social media is more the “Thank you” side rather than the “please” side. We celebrate life events, travel experiences, friendships, encounters, workshops, insights, etc.

Exceptions seem to be around health crises we or family members experience, and occasionally other requests for support. I enjoy that balance.

Here comes a “please”.

The other day, I had quite a shock.  Waking up in Shanghai after a restful sleep, my peace shattered when I received an extortion attempt in my email. Someone had hijacked an account name, email address and password, and used that information to attempt to get me to pay a bitcoin ransom to avoid having potentially embarrassing information posted to all my Facebook friends.

It included a convincing and psychologically skillful and manipulative message that sent my nervous system into overdrive, even though my rational mind doubted the ability of the “extorter” to fulfill their threat. My emotional mind responded with anxiety and fear, my body got shaky, my mind raced. I felt such surprise at the emotional reaction!

I sat with my needs-for respect, for choice, for care, to be seen, for love…for clarity about actions I could take to protect myself. I felt all alone. Jori slept peacefully by my side, completely, blissfully unaware of how I had hijacked myself. I did not want to wake her up. I did not want her to freak out like I was freaking out!

My heart finally said, “take action…take any action even if it may or may not help!”

I started changing passwords to online accounts. (This project consumed me for the better part of the day. Who knew how many passwords I had and how potentially linked some accounts are! (I learned “never use the same password twice!”)

I did research to find out what I was up against. I gave myself lots of empathy. I got empathy from Jori, although it took me awhile to be willing to ask.

That was another surprise. (My need in not asking for support was protecting Jori and myself. I had the story that if this was so upsetting for me, it would be upsetting for her, too. If she was upset, then I would be distracted from caring for my own needs. What a tangled web we can weave!)

In my research, I discovered that this kind of threat is common with data breaches. I offer you this information in the hopes it can support your choicefulness if something like this ever happens to you.


I hope it doesn’t!

I feel sad thinking that we share the planet with brothers and sisters so desperate to find ways to get their needs met that they would try extortion. It’s a humbling experience to be on the other side of what I interpret as a “power over” intimidation. There is also something surprisingly connecting about our shared vulnerability. Who among us does not have something embarrassing or shameful that we would prefer to be kept private?

It awakens compassion in me for all of our brothers and sisters who receive direct and indirect threats to life, wellbeing or rights everyday. It inspires me to keep working on awakening myself and supporting others to the power of needs-based strategies to find ways to contribute to one another in mutual ways. This update is a strategy to care for all of us.

How is it for you to read this?

Warm aloha from Yantai, China

Judgment and Insight

In my experience, I almost always judge a person or situation because I would judge myself in the same way if I behaved that way.
For example, in the culture I grew up in, it was considered impolite to interrupt, that is, to begin speaking before another person finishes.
So, I have created lots of suffering because not everyone was raised in the post-antebellum south. I would judge (and still do sometimes) others who interrupt me or others.
Likewise, when I notice (or another points out) that I have interrupted, I become my own harshest critic.
NVC helps me to soften both judgment and self-judgment by helping me to understand that all behaviors are motivated by needs. Thus, I can humanize “the interruptor”, guessing about their needs to be heard, for connection, for empathy, for engagement. I may not agree with their strategy. I do understand the human, universal needs that motivate their behavior which softens my judgment.
Likewise, when I discover my own behavior, I can meet myself with warmth and connect to the needs I was hoping to meet by interrupting, and from that self-empathy choose how I want to proceed, from now on. This has helped me to develop both patience and discernment. Now I see that the most needs meeting behavior sometimes is to start speaking before another finishes, and that is true for others as well. (Discenrment). I also have learned to appreciate my southern culture and patiently await another finishing if my intuition tells me that will meet the most needs at the least cost.


Jim Manske
Certified Trainer, Center for Nonviolent Communication CNVC.org
President, Network for NVC www.networkfornvc.org (a 501(c)(3) tax exempt organization)

Standing Your Ground on the Foundation of Intention

Effectively connecting to the Zero Step leads you to understand the needs you are hoping to meet before you open your mouth.  The next step to weaving a connected conversation begins with warmly and vulnerably exposing those needs when you start a conversation.  In other words, we let the other person know our intention and what is important to us about connecting right now:

“Honey, I so deeply appreciate the connection we’ve been having recently, and I’m eager to continue to deepen that connection…”

“Bill, I’m hesitant to bring up a point of tension between us, but clarity and connection really matters to me…”

“Jane, I feel regretful about what happened the last time we spoke, and I’m hoping to repair any damage that was done…”

“Son, I’m so grateful to see that you have taken the garbage out without being asked!”


Expressing our vulnerability increases the likelihood of creating a compassionate and open response in the other person.


Contrast vulnerability with the other habits we may have in opening conversation:

Blame (“You didn’t pick up the tomato sauce!  How do you expect me to make dinner?”)

Complaint (“You left the gate open again!”)

Sarcasm (“You are so prompt! This time at least we will only be fifteen minutes late!”)

Criticism (“You always interrupt me when I am talking!”)

Contempt (“You are such a lying snake.  No wonder you’ve been divorced three times.  No real human being could stand to stay married to something like you!”

Conviction: Beginning to Build A Case “You said when you left home this morning you would call when you got to the office.  You didn’t. Then you didn’t respond to either my voice mail or my text message. When I drove by the office this afternoon, your car was not in your parking spot.  You told me you would be there all day.”

Comparison “I don’t get as much “me-time” as you do!”

Correction “You never put your clothes in the hamper!  If I’ve told you once, I’ve told you a million times!”

Denial of Responsibility “You didn’t give me what I needed to finish the project on schedule!”

Demands: “I have told you a million times, if you don’t do your chores, no screen time for you!”


These old habits are easy to spot because they almost always begin with the same word:  “You”. Careful cultivation of the Zero Step helps you to transform each of these habits into connection.  Noticing yourself in a pattern gives you the chance for a do-over. Noticing the habit in another gives you the chance for self-connection, empathy and honesty.


Three Practices:

1.  Guided Self-empathy.

2.  Empathy.  As you listen to your partner role play the other, make a guess about what they are feeling and needing.  Acknowledge the other person’s experience. Role play the empathy with your partner:


For example:  You hear: “You didn’t pick up the tomato sauce!  How do you expect me to make dinner?” (INSIDE JOB:EMPATHY)  I’m sensing disappointment, frustration and eagerness because ease, support and contribution are important…”

EXPRESSING EMPATHY:  So, you’re disappointed and frustrated that you need tomato sauce for making dinner.  Do want to brainstorm ideas about what to do about that?”


3.  Authenticity.  What could you do differently?  Now that you have empathized with yourself and the other, you can imagine what you could do if you were in a similar situation, and wanted to practice clarity, warmth and vulnerability.  What could you say to open the conversation?


First, remember the zero step!


Second Consider these four questions:

What’s happening?  I planned on making spaghetti for dinner and I do not have the tomato sauce.

How do I feel about it?  I feel eager and frustrated

Who needs what?  I need support and connection; guessing the other needs to contribute.

What might help?  Collaboration emerging from a soft startup:

“ Honey, we don’t have any tomato sauce for the spaghetti.  I’m freaking out a little bit because I wanted to make spaghetti tonight because we promised the kids  Are you willing to help me figure out what to do?”


Now, working with your partner, answer the four questions and craft an opening that conveys clarity, vulnerability and warmth based on your scenario.  Feel free to write it here:

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC
Please join me in a commitment to live from the consciousness that we are

Please, let every word that you speak or type be empathically cleansed of
any thought or feeling of separateness before you open your mouth or press “send”. (This in no way implies there is a correct form!)

Please, let every word you hear be filtered by empathy so all you hear is “Please” and “Thank you”.

Please, let every communication express our common aim of living nonviolence and compassion.

May we remember our vision and mission each and every moment, and measure our own actions (and inactions) in relation to those commitments.

Aloha By Jim Manske

In the language of Hawai’i, aloha means many things…greetings, farewell, love, compassion.  I have heard some say that aloha literally means “we breathe the same air”.


The work of Marshall Rosenberg (Nonviolent Communication, NVC) points to this deep truth that unites all of humanity.  We breathe the same air. We are all connected, therefore, because of this basic and undeniable truth. Marshall’s genius is that he created a “technology of the human heart” that allows us all to experience this connection, even in the midst of conflict and violence.


Marshall taught me to focus on the “air that we all breathe” in all of its forms:  the security that comes only when basic human needs are fulfilled in a reliable way; the needs for safety, order, and community; the universally shared values for learning, love and justice; the requirements to thrive that we all have for respect, cooperation, and peace; the inspiring power of gratitude…and many more words that point to the energy of our ongoing, universal connection through human needs.


I have seen the power of Marshall’s “technology” to cultivate compassionate giving and receiving even among “warring parties”.  Most of my NVC peacemaking work these days is at the micro-scale of couples and families. The enemy images and the violence that ensues within our basic societal unit leads to incalculable suffering.  NVC addresses the root cause of that suffering, the natural pain of unmet needs, and uses the universal experiences of judgment, sorrow and anguish to knit connection and inspire collaboration through self-awareness, empathy and honesty.


I heard recently from one of the parents we work with something like, “before NVC I was quick to judge, defend against and attack those that I love the most, my partner and kids!  Now, before going on the attack, I connect with what’s really important…the love I have for myself and my family, and I take a stand for that. NVC gives me the tools I need to make peace my priority in my home.”


How many times every day is this playing out in our world because of Marshall’s influence?  Hundreds of thousands of peacemakers have been nurtured and empowered to bring peace to families, neighborhoods, workplaces and religious communities for more than 50 years.  Marshall’s work empowers all of us to make a difference every day where it really counts, and to inspire a quality of compassionate social change from the grassroots to boardrooms, as well as with and for the executive, legislative and judicial leaders responsible for building an enduring culture of peace and collaboration.


I appreciate the impetus of acknowledging Marshall’s work in the service of peace and justice through the skills and consciousness of NVC.  Remembering to live from the consciousness of NVC brings Aloha closer to my actual experience in every human interaction. Each of these ordinary connections has within it an extraordinary opportunity for a peace congress of enduring benefit to everyones’ life and the Life we all share.


Aloha from Maui,


Jim Manske

CNVC Certified Trainer

We made it home!  

It took 52 hours due to storms and rerouting – what an adventure!  We can share more about this when we see you. Here’s what we are doing his week:
    Monday 4:30-6:30:  9 Skills Navigating from Conflict to Connection
Prefer to do this online on Tuesdays?
Check out 9 Skills for Navigating Conflict on NVC Academy.
For more information and to register Click Here.
     Friday 4-6pm Mediation Dojo (see more below)
 Check out Becky’s class on Tuesdays below

More About Monday’s class:  We will share some of what we have learned during our trainings in Hong Kong and China.  Teaching NVC in a different culture has helped us to understand in an even deeper way how the skills and consciousness of NVC offer us a universal pathway toward creating connection and compassion within ourselves, in our relationships, in our communities and in the world.  Please join us Monday for an overview and deeper understanding of the 9 Skills for navigating from conflict to connection with a focus on the Zero Step with lots of practice.  The class is open to all, no previous NVC experience required.

More about Friday’s class:  Practice using the skills of NVC helping others connect during a conflict as a way of increasing access to skills for navigating conflicts in your own life, as well as contributing to peace between others.

WHERE?  53 Palulu Way, Haiku, off Hohani @ Hana Hwy mile marker 14; Note: both the Hohani and Palulu Street signs are missing.)
Need directions?  Click here or call us at 505-344-1305
Parking is very limited, so please park on the street if possible.

Please do not park on the grass.

If you are arriving after the starting time you are welcome!  And please lower your voice when entering to support those engaged in the class.

You are welcome to drop-in to any or all of these groups and you are welcome to bring requests, suggestions and questions. Feel free to bring friends and family members…no previous NVC experience necessary!  We offer these groups in the spirit of compassionate giving and receiving. Contribute what you choose.

TUESDAYS BIWEEKLY 4-6pm with Becky Lewis: Kihei Practice Group usually meets every other Tuesday.  The intention of our group is to practice and deepen our NVC skills. Newcomers are welcome.  The focus of our group is learning and deepening Nonviolent Communication skills.  Newcomers are welcome.

Contact Becky for more details at 510-761-6215 or nvcbasketry@gmail.com


Jori and Jim

Update from Guangzhou

Greetings, Friends,

We’ve completed our plurk* here in China for this trip!

Our first weekend workshop here in Guangzhou over the weekend included about 35 participants, most of them local, but some from as far away as near Beijing.

We’ve been playing a game early in the workshop to ask folks to sort themselves by when they first learned about NVC.  This week, a significant number stood in one area and remarked that they had begun learning NVC “twenty minutes ago”.  How wonderful to meet so many new folks interested in communicating with connection!

At the end of the two days, we asked folks to check out with one take away (to protect time and support those who had trains and planes to catch).  Almost no one fulfilled our request, with many stating at least 3 insights or take always that they imagine will change their lives, from now on.  That kind of feedback makes the efforts and challenges of international travel “worth it” to me!

Today is a long, long travel day.  In a few minutes, we will board the train for Hong Kong, then later this evening (8 pm Monday, local time) we take off on the first of three flights home.  On Monday at 8 pm in Maui we arrive.  Even though we travel for more than 24 hours, we arrive and leave at the same time!  This strange time shift continues to blow my mind.

I’m looking forward to coming home and seeing you all again!  We intend to offer the Mediation Dojo this Friday.

We also will begin an 8 week series on NVC Academy on Tuesday at 1 pm HT focusing on 9 Skills for Navigating Conflict.  If you are interested in joining us for this video based class, you can follow this link:  http://nvctraining.com/media/_2018/JJM/9-skills/index.html

Looking forward to our next connection,


*plurk = play + work, a term we learned from Dianna McKenna in Durango, CO

Update from Shenzhen; By Jim Manske

Greetings from one of the newest cities in China, Shenzen.

About 30 years ago, this sleepy little fishing village across the bay from vibrant, colonial Hong Kong became the first Special Economic Zone (SEZ) in China.  Like Yantai where we were a couple of weeks ago, China began reaching out to the world here.

Now, almost 12 million people, with an average age of less than 30(!) live, work and play here.

The city vibrates with an effervescent intensity an octave above Yantai.  For me, it seems the height of consumptive society, yet with a quality of care for the future inching toward sustainability.  Because it is an SEZ, Shenzhen attracts lots of ex-pats and business folks from all around the world.  It has an international and cosmopolitan flavor like Shanghai.

The economic output of this single city is about the same as all of Portugal!  It’s a place where lots of new businesses spring up, and perhaps that “fertility” will support the growth of NVC here.  In my dream of the world, someday there will be at least one trainer per million folks, so this single city may have 12 trainers in the not to distant future.  As my mentor Christa Morf says, “We’ll see what happens!”

We’ve just completed a two day workshop with about 35 folks, the first NVC workshop by certified trainers here, as far as I know.  When we did a process early on the first day to understand how much previous NVC experience folks had, we discovered that about 70% of the folks had less than a year and some had just learned about NVC days ago.  How inspiring to be present for the first baby steps of helping to support an emerging NVC community here!

We offered our 9 skills training coupled with some introductory processes exploring universal Needs and the connection between feelings and needs.  The participants eagerly assimilated our offering as fast as we could give it.  They seemed content with brief breaks and a leisurely lunch, allowing us lots of time for practice.

Hearing the checkout round this afternoon touched me deeply.  It seemed they were taking away deep learning and inspiration to continue their practice.  If you are still doing the gratitude practice we encouraged before you left, more than a 100 Chinese folks are now joining us from all of the cities we have visited.

One of the highlights of the training was showing a brief video Jori and I had seen this morning of the leaders of North and South Korea connecting and shaking hands.  There is a precious moment in the video that demonstrated the power of an invitation as Kim Jong Un gently encouraged his South Korean counterpart to step over the line into North Korea.  Many of the participants seemed to be as touched as we were.  I could barely control my emotions as I shared how impactful this moment is for me, how much hope I have in the possibility of peace and denuclearization.  What a long distance we seemed to have come since that wild morning in January when we all freaked out about the incoming missile that turned out to be a false alarm!

Tomorrow we facilitate a meeting of volunteers who visit schools in southern China hoping to inspire kids there to dream big, even in the face of a traditional rote-learning strategy still common in many Chinese schools.  I wonder what will happen.

We hope all is well with you!  We have one more weekend workshop in a few days before heading home for Maui.  Until we see you in mid-May, please keep going to Zero, keep refining your intention to connect and enjoy this precious moment.

Warm aloha!


Link to video:  https://youtu.be/i7LXeCTOEuU

Update from Yantai, By Jim Manske

Today is the third day of an extended weekend training here in Yantai, and our 9th day of training here over the last year.  I sometimes joke that we love doing NVC here in this small village.

In 2010, there were almost 7 million people here!  That’s bigger than every city in the USA except for New York City.  And most Americans have never heard of it.  Yet by Chinese standards, a small city.  (Shanghai and Beijing have over 20 million!)

“Opened” by the People’s Republic in 1984, Yantai has been transformed from a sleepy port and fishing village into a vibrant and sprawling city linking various parts by subways and wide, modern boulevards lined with buffers of thickly planted vegetation: ground cover, shrubbery, flowering trees and evergreens that create a natural barrier between streets and the buildings set back from the avenues.  Sadly, the mixture of exhaust from power plants and cars along with the natural moisture from the nearby sea create a perfect place for smog, not unlike LA.

About 2/3 of the participants come from Yantai, and the rest have come here from at least ten other cities around China, making this a “national” training.  Most of the practitioners have practiced NVC for at least a year or two, and some are already on the path to becoming certified trainers.  (Right now, in a country with over a billion people there are no certified trainers!)

The sense of joy, community and connection inspires my heart.  So much laughter, tempered by a serious attitude when it comes to diving into the learning.  Weijun, one of the organizers and a senior certification candidates claps his hands sharply at the appointed time to begin, and silence quickly descends.  This is a 5000 year old culture of deep obedience to authority, after all.

We encourage folks to question that authority in a gentle way:  “Why are you getting quiet?  Why are you attending to us as teachers.  Are you doing this out of a habit of obedience or because you are connected to your needs?  What needs are motivating you?”

There are almost 40 folks studying with us this weekend, and we are focusing on “NVC as a Mindfulness Toolbox”, material which we began developing about a year ago in Maui and Oahu.  The first day we focused on Self-Connection; yesterday we shifted to Empathy; and today we will settle into Mindful Dialog.

Of course, they feed us way too much food.  Besides the 3 meals a day that is the current Chinese middle-class habit, there are snacks available during the training, unlimited tea and coffee, and they have fully stocked our refrigerator with yogurt and fruit that we have barely touched because we are bloated from the abundance.

This weekend marks the more than halfway point on our journey to China.  Monday we head for a brief stop in Shanghai, than finish with two weekend trainings in Shenzen and Guangzhou.

One last moment of reflection and hope.  Yantai is a port city on the Bay of Korea.  Just a few hundred kilometers away is the Korean Peninsula, and yesterday there was big news that the two Koreas may be moving toward a peace treaty after more than 60 years of war, tension and uneasy truce.  After our nuclear missile scare in January, the urge to peace feels quite present in my heart, and I hope that the various parties can come to a peaceful agreement.  Wouldn’t it be wonderful to celebrate something that President Trump has done!  What a refreshing possibility.  I’d love to have some evidence that my enemy image is at least a little shaky, and that I can touch celebration as well as mourning about our current political situation.

Please keep practicing with Hawkeye, Becky and with one another!  We look forward to seeing you in May!

Warm aloha from chilly Yantai,


Update from Beijing; by Jim Manske

Warm aloha from chilly China!
Savoring our workshop last weekend in Hong Kong gives me the sweet taste of connection and a deeper understanding of how powerful NVC can be to knit connection. About 35 participants joined us for 2 full days of exploring 9 Skills for Navigating Conflict.
We supported people in finding the Zero Step by refining their intention to connect and their awareness of Presence. We got lots of positive feedback. Among my favorites from a social worker: “I had a better session with my client today. My intuition is right…this workshop changed my life.”
Offering NVC in a language other than English has increased both my clarity and my brevity. And to support our interpreters, I slow down, and get to savor more connection. We also get to be lazy trainers since we want folks to have as much time practicing in their own language as possible. Thus we speak less so that they can speak and practice more!
We made new friends and deepened connections we started to forge last summer. Our core team enjoyed many meals together before and during the workshop, and we have continued our connection via Facebook Messenger as well, sharing tidbits of our continuing adventures. I hope we get to go back to Hong Kong someday.
We’ve spent the week in Beijing, learning more about this ancient and vast city. Chinese culture amazes and inspires me. I received so little education about Asia in my Euro-centric education. To see the fruit of 5000 years of culture dazzles my imagination. If you want to learn more, I recommend “The Story of China” with the BBC’s Michael Wood available on Amazon Prime.
And the “view” from China is so different from how this country is portrayed in some of the media. Much of the time, I find it hard to distinguish between “us” and “them”, and instead discover “we”. We all have the same needs, longings, and desires. We all want to be happy and to experience more peace.
You can see some pictures of our sightseeing and training adventures on Facebook. If we are not friends yet, and you’d like to be, please send a request via FB. Although I am concerned about FB intrusion, I don’t yet know of a more powerful strategy to sustain connection with a lot of people with such ease. Do you?
We have two days of training commencing in the morning before heading to Yantai next week.
In the meantime, please consider joining Hawkeye and Becky to continue your learning!

Update from Hong Kong; By Jim Manske

Hong Kong is like island living on steroids.  Surrounded by familiar tropical flora like ti trees and hibiscus flowers, the energy of the city vibrates with the constant background buzz of construction.  The skyline is dotted with lush green peaks and a myriad of industrial cranes hoisting new skyscrapers in every direction.  With a scarcity of land, the only way to go is up!

We arrived here a few days ago with ease even in the midst of Mercury being retrograde.  Ease, at least when compared with the potential problems of 24 hours of flights and airports and border crossings.  As usual, Hawaiian Airlines shines with Ho’okipa (hospitality) and Aloha.

Our hosts and translators, Chi and Rube, met us at the airport and guided us to our new home.  We are staying at a youth hostel (I feel so young!) in a bustling neighborhood ten minutes from the subway system which links all of the islands of Hong Kong.  (Can you imagine a subway from Maui to Lana’i and Moloka’i?)

The hostel is a renovated public housing structure built after a catastrophic fire in the 1950’s.  We requested comfort and quiet to soothe our jet lag and support the shift of our bodies to a new timezone 6 hours and 1 day in the future.  The place fits the bill, and we have quickly acclimated, although we are in bed by 9 pm and up very early.

We’ve spent the first few days playing tourist and preparing for our Nine Skills workshop that begins today.  We have about 35 folks coming to learn together with us in the spirit of mutual education.  One of the joys of being an NVC trainer is I’m constantly learning from the people who practice with us.  Each interaction remains a precious opportunity to practice NVC and enjoy connecting.

Now, off to breakfast, then to the great adventure of navigating the subway again to find our training venue!  Please keep practicing, for your attention and intention determines whether you live in a peaceful world or go to war.  I pray for peace.


Greater Self Empathy through Somatic Realizations by Aubree Moon

This week I had a somatic realization in relation to self-empathy. My partner and I had been talking and the conversation led us to both become slightly triggered. It was a mild upset, but we both needed a little bit of space to cool off. As I sat alone reflecting, I noticed a strong desire for connection. I really wanted to be connected and loving with my partner. At the same time however, I was feeling very angry at him and hurt by some of the things he said. I held these two opposing energies at the same time, comparing the different qualities. The internal conversation went a little something like this:

Me that wants connection: I would really love to just forget this whole upset and just hug and feel connected to him.

Me that wants empathy: Not until he apologizes! He doesn’t even realize how hypocritical he’s being right now! I don’t want to connect with someone who isn’t willing to understand the problem.

Me that wants connection: He is just triggered. He’ll be willing to listen once we’re connected. I am so tired of arguing. I just want to laugh about how silly this all is and relax together.

Me that wants empathy: But he accused me of being the problem and he can’t see that there are two distinct things he’s doing that are causing the problem. I just need to show him how to avoid this in the future. I have the solution that he’s so desperate for, if he would only listen.

Me that wants connection: Telling him how he’s causing the problem won’t help. It won’t get us empathy OR connection. I really want connection right now, more than anything else. I know that empathy will come after.

When I came to this realization, that I deeply wanted to feel connected more than anything else, it didn’t erase my need for empathy. While I felt a stronger energetic pull to be close to him, I still felt the angry pull to separate myself. In that moment, I could tell that he wasn’t in a place that he could listen or give me empathy. So, to meet my goal of connection, I knew I would have to approach him with vulnerability and love. I knew that I couldn’t approach him with vulnerability until the part of me that needed empathy and understanding felt some relief. The teaching of self-empathy hit me in that moment in a way that I’ve never understood it before.

“Of course!” I thought. “This is the salve that I can self-apply on my unmet needs for empathy and understanding.” I knew that this was the solution for re-establishing the connection I was desiring. I put my hand on my heart and touched my emotional wounding.

“Yeah, there is some pain, isn’t there?” Talking to myself in a gentle voice is instantly soothing. “It makes absolute sense that you would feel this way. Anyone would feel this way in your situation.” I nod, and tears well up in my eyes as I switch back and forth between the roles of giving to myself and receiving empathy from myself.

It’s okay to feel how you feel. I understand. I completely understand and give you full allowance and acceptance to have this pain. Everything you feel is valid.” Big sigh. That usually does it. I consistently need reassurance that my emotions and reactions are valid.

I only needed about five minutes for this process, and then I had enough courage to approach my partner with vulnerability. I approached him, sensing that he was still upset, and all I did was place my hand on his. When I can move through my anger and upset to the point that I’m able to make a loving action of waving the white flag, things usually deescalate quickly from there. Often in situations where I move through my anger quickly, it’s because I didn’t get very triggered. In this case, however, I noticed a strong desire for connection as well as a strong sense of anger. Because I was so committed to reestablishing connection, I was able to proactively engage with my anger and apply self-empathy. The relief that it provided eased the need enough that I could then move into vulnerability and approach my partner with love and openness. I am so grateful for this somatic deepening of a self-empathy practice. It is a great joy when teachings move beyond the level of thinking and come to life in more dynamic experiences.


On Needs by Jim Manske

United Hands

For me, the word “need” (as a noun)  points to the essential, intrinsic energy that impels movement toward survival and thriving within living organisms.  In other words, the power that motivates all behaviors.

United Hands

Essential means “absolutely necessary”.

Intrinsic means “inside, coming from within” the organism.  (The dictionary says “belonging naturally”.

Motivational means“spurring action toward a goal or outcome”.

Energy means “that which is non-material and contains potential to sustain and enrich the organism”.

Impels relates to a forward, directional impulse.

Movement implies dynamic, ever-changing motion.

Survival means “to have the necessary resources to continue living.”

Thriving naturally follows survival when abundant resources exist beyond the minimum necessary means to continue life and the organism has access to those resources.  Thriving enhances survival as it increases the likelihood of long-term sustainability.

This energy contains a quality of intelligence, wisdom and compassion that continuously scans through observations (both external and internal) and determines whether pain or pleasure exists; it then motivates an organism to move strategically towards that which it senses will reduce pain and/or enhance pleasure.  (In other word, sensations signal the organism about the state of its needs from moment to moment.  Requests naturally emerge when the organism experiences discomfort, because of the deep impulse emanating from “needs”.)

Additionally, “needs” make meaning for the organism, contributing to learning ever more effective strategies for fulfillment.  This is what I mean when I use the word “value”, which is more or less synonymous with “need”.

For me, the word “need” (as a verb)  points to two levels:

1.  “I need ___________” means “I require ________”, and if I do not get it, I will feel pain or suffer damage or even death.

2.  “I need ____________” means “I yearn for a shift from what is, right now, to what could enhance and/or enrich my life; I notice pain in the present and move toward that which I yearn for to reduce my pain and sustain and/or enhance my life.  Yearn means to long for.  It is interesting for me to note that the archaic definition of yearn is “to be filled with compassion or a warm feeling.”

As I finish this reflection, I remember Marshall’s response to a question I once asked him at a Special Session:  Marshall, what comes up for you when you see people in our community arguing about whether “______ is a feeling or a non-feeling” or if “________ is a need or a strategy”?  I heard him say, “Well, that doesn’t surprise me at all; we are trying to use a language born from domination.  We have not yet invented a language that comes from partnership.”

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC
Please join me in a commitment to live from the consciousness that we are one.

Please, let every word that you speak or type be emphatically cleansed of any thought or feeling of separateness before you open your mouth or press “send”. (This in no way implies there is a correct form!)

Please, let every word you hear be filtered by empathy so all you hear is “Please” and “Thank you”.

Please, let every communication express our common aim of living nonviolence and compassion.

May we remember our vision and mission each and every moment, and measure our own actions (and inactions) in relation to those commitments.

NVC in Action: Relationship Dynamics by Aubree Moon


This past week, I had a conflict come up with my partner as we were going to sleep. I was feeling sad, and my sadness triggered his anger. He said something to that effect, and I was instantly triggered. A sentence rose in my mind, something along the lines of “I give you support when you feel sad.” Behind those words was the accusation that he didn’t do the same. I KNEW that speaking these words was absolutely in the wrong direction of NVC. I held this sentence in my body, willing myself not to speak it- but the energy of holding it in was excruciating, and it ended up squeaking out of my mouth. Of course, it went downhill from there. Throughout the next couple days, I kept returning to that moment where I had been thinking: ‘Don’t say it. It’s not going to help anything. It’s not NVC, and he’s not even in a place where he can listen.’  And somehow, I said it anyway. My prediction was that he would get even more angry, and my prediction ended up being correct. Why would I say it to him if I had known that it would only make things worse?

Gratefully, I didn’t berate myself for speaking that sentence. In the past I might have gotten upset with myself for “doing something I knew I shouldn’t have done”. Now, I can recognize that I clearly didn’t know that I shouldn’t do it- because I did do it. This means that part of me did in fact want to say it. Admitting that feels validating to a certain part of my consciousness. When I can recognize that part of me wanted to say this accusatory sentence, I can go deeper and find the underlying needs I had in that moment. I had already been feeling sad that evening; I was needing love and empathy. Then when he became upset, I felt anger and fear. My need for empathy became desperate, which triggered my old programming of ‘blaming’ to get what I want. In my highest consciousness, I know this program doesn’t get the results I want; however, it’s very ingrained in my unconscious mind that shaming equals control.

In that moment, I really needed empathy. I was so desperate for it that I couldn’t keep my mouth closed. I felt urgency around being heard and receiving validation. I resorted to unconscious behaviors. There was also an element of the situation feeling “unfair” that made me choose to “stick up for myself” (how I saw it in my mind) versus not say anything and try to stay connected. I see this as experience as taking action to try to meet my needs for empathy and respect. I celebrate those needs and my attempt to get them met, and I also mourn the unmet nature of my needs for integrity and respect. After I said the sentence, my partner felt threatened and left the room. I continued to lay in bed, and pretty quickly connected with myself and my true intentions for love and connection. I was able to soothe myself and after my partner did the same, we reconnected with shy smiles and apologies.

I’m grateful for this experience because next time I recognize that what I am about to say won’t be grounded in intention for connection, I can reflect on this experience and try to give myself empathy instead of seeking it externally. If it’s my need for respect that is in question, I can see that taking some space to be alone and soothe myself is the best action. It’s not often that I have the experience of wanting to say something accusatory and also know that it won’t be beneficial. I see this as a measurement of growth; I am becoming more conscious about the intention and effect of my communication.

The Potential of Mourning Integrity by Aubree Moon

Week four of my internship with NVC NextGen is coming to a close, and there are many wonderful moments of learning to reflect on. After attending the last two NVC practice groups, I had experiences of the lessons integrating into my daily life. Last week, Jim and Jori taught about ‘have to’, as in things you feel like you have to do. They guided the group through finding to activities that we feel like we have to do, and then explained how to connect to the need that we are trying to meet through doing that activity. For example, I feel like I have to read my texts for school, but by reading the texts, I am trying get my needs for security and integrity met. We also looked at the needs that aren’t met by these activities and held space both to mourn the unmet needs and celebrate our attempts to meet some of our needs. This process of mourning and celebrating has really affected my thinking; I’ve noticed most of my experiences boil down to either mourning or celebrating something. To allow the space for both to come up naturally has really given me a more balanced view of my life.

Just the other day this lesson became very apparent as I was driving to the store. On the way, there’s a turn that is pretty sharp without much visibility. I can’t remember what I was doing while I was driving, but this particular time there was something taking up some amount of my attention, like drinking from my water bottle or opening Spotify on my phone. I turned the corner without anticipating how sharp it would be, and regrettably I didn’t navigate it with as much precision and attention as I would have liked. Luckily, I was taking it slow, but the woman in the car coming towards me didn’t seem pleased with my driving. I got to the store and parked, and I felt some shame. As I gave more attention to the feeling, I could tell there was a part of me that wanted to ignore and suppress it. Instead, I invoked the quality of mourning, and connected to the needs that weren’t met by my behavior: integrity and safety. When I allowed the mourning to occur, there was much more space for the feeling of shame. I also connected to the needs that I had been trying to meet during my inattentive moment of driving, probably ease and fun. I celebrated my attempt of trying to meet those needs.

A few days later, I was driving another windy jungle road, and I was trying to open a podcast on my phone. I instantly felt a flash of recognition *this behavior has led to mourning my integrity in the past*. It spontaneously arose as a reminder stemming from previously taking the time to mourn my action of distracted driving. As soon as this thought came up, I dropped my phone on the passenger seat. I focused on the road and experienced a surge of joy and celebration for seeing the potential to be out of alignment with my integrity and choosing not to. I didn’t drop the phone out of shame, but for the joy of being connected to my integrity. This experience showed me that mourning unmet needs is incredibly powerful and transformative. We react to unmet needs in so many ways: anger, depression, apathy- but to consciously mourn, to touch your tender heart with empathy and compassion, provides a quality of healing. Mourning unmet needs contributes to self-awareness and consequently self-empowerment. It creates more understanding and consciousness around how to get your needs met and illuminates the pathway to a more wonderful life.

Another experience I had that came to life through NVC teachings was around inviting a conversation. This past Monday, Jim and Jori taught on this subject and we were able to practice our conversation invitations. It seemed simple enough, I thought about it briefly and then said to my practice partner: “Hey, I was wondering if you have some time to sit and chat with me. I have something on my mind and I’d really love to share and hear your thoughts.” I spoke those words once, and then we moved on to something else. A couple days later, this practice re-entered my consciousness. I was in the middle of doing yoga when my partner got home and came into our bedroom. I stopped my practice and said “hi”. That morning, I had had a realization about how my life could be more wonderful, and there was a request I wanted to make of my partner. It wasn’t a “big deal”, but it was more important that just our everyday dialogue.

As I was figuring out how to say it, he kissed me on the head and walked out of the room. As I stood there on my yoga mat and had been about to launch into my spiel, I noticed that when I have something to say that feels important, I usually just dive right in. Because my partner walked out before I could say anything, I realized: I had been about to invite a conversation. Unconsciously. This was a wonderful realization because it provided more space in my consciousness and allowed me to really think about how I wanted to approach inviting a conversation. What did I really want to say and how did I want to set the tone? And even more importantly, it gave me the space to remember the zero step, or the intention for connection. Jim and Jori coined this term for a precursory step to the nonviolent communication dialogue.

To go into a conversation with an intention to stay connected to the other person is a profound idea. In the situation with my partner, the energy I had been about to come from was very self-centered and independent, thinking only of my needs and requests. When he left the room and I realized I had been about to invite a conversation, I remembered the zero step and it shifted the energy that I would have had the conversation from. Instead of “I realized this, I need this, wow, I’m so excited about this–” I instead would have approached it instead like “I realized this would make my life more wonderful, how does that impact you?”  It’s been amazing to have these learning experiences come to life. It is so inspiring that just attending a short weekly practice group can have so much impact in my thinking and behavior. There’s nothing better than the experience of expanding consciousness contributing to more fulfilling relationships!

Why did the chicken cross the road? by Jim Manske

My guess is before you even finished reading that sentence, you already knew the answer.  That ancient childhood joke has become part of how we experience the world at an intuitive level.

Remarkably, for me, the joke contains an important insight into Nonviolent Communication (NVC).

As humans, we intuitively know that every behavior is motivated by a “why”, even the behavior of a chicken.

So, let’s change the joke slightly and consider, “Why did the giraffe** open her mouth?”  The answer?  To get to “the other side of connection.”   We humans intuitively know that opening our mouth (and our ears) supports the connection we need, not only to survive, but to thrive as individuals and as a community.  This understanding represents a deep insight into how to live NVC consciousness, how to make living that process more natural, and shines the light of awareness on why NVC seems to fail us sometimes.

Three questions arise:

  1. Why does NVC seem to fail us sometimes?
  2. How can you make living the process more natural?
  3. How does one live NVC consciousness?

First things first: Why does NVC seem to fail us sometimes? Because of the way we have been educated, we habitually open our mouth in the service of correction, rather than connection.  We are sometimes quick to judge another person’s behavior as wrong (and ours as right); we scan for people that are bad, and think its our job to straighten them out; we take on the role of moral authority, deciding not only what is or is not appropriate, but also who deserves to be punished or rewarded. We think its our job to play the roles of police, prosecutor, judge, and sometimes even executioner.  We may even turn our corrective wrath on ourselves, ruminating about our own bad thoughts or behaviors, then feeling guilty, ashamed, anxious or depressed.

Operating from this intention to correct temporarily blocks the consciousness of NVC.  It’s as if we armor our heart with a protective layer of separateness, anxiously scanning for threats and enemies.  Tragically, this habit can get in the way of another receiving the contribution that we would like to give.  And it gets in the way of getting our own needs met!

So, now looking at the second question, how can we make living NVC more natural and available?”  The quick answer is to notice more often how we naturally live NVC.  In other words, train yourself to notice the times when connection flows easily, when you are joyfully receiving another person’s contribution to you and when you are openly giving to another without expectation of reciprocity.

Check your memory right now for instances when you said a genuine thank you, when you offered support to another or when you responded to another person’s request with an open heart.  All of those are examples of living NVC.  You can make this reality more of your lived experience by simply noting at least three examples of this each day in a gratitude journal.  Writing just a three sentence report about “what’s going well” in your life can have a profound impact on well-being.**

My guess is that you live this consciousness more often than you recognize.  See what happens if you watch for opportunities to acknowledge and notice gratitude and other life-fulfilling emotions.

Now, to the final and most vital question:  How does one live in NVC consciousness?

Three important concepts help us to answer the question:

  1. Presence
  2. Clarity of intention
  3. Openness to outcome


Living NVC always happens now.  Notice and refine your sense of presence.  Presence is actually our default mode.  Are you present to the words that you are reading right now?  If yes, that is presence.  If you notice you are distracted momentarily with a thought of the past or the future, notice that your awareness of that absence happens right now.  So, even the awareness of absence is a sign of presence.

Notice presence.

Clarity of Intention

Marshall Rosenberg, the developer of NVC, once suggested in a workshop that I attended that if we want to live NVC, the first step is to “know what you want before you open your mouth.”

I used to interpret this to mean that the first step in a communication is to know what our desired outcome is. Now I understand that rather than visualizing or imagining what I want to happen, Marshall was pointing us to a clarity of intention.  Knowing which strategy to use to contribute to a need comes later.

Now I endeavor to, keep my focus on what Marshall called “Spiritual Clarity”.

The word spiritual points towards an acknowledgment that we live interdependently.  Your needs and my needs co-exist.  If I get my needs met at your expense, we will both pay.  And the opposite is also true:  If you get your needs met at my expense, we both will pay.  How do we pay?  With disconnection, resentment, and suffering.

Clarity points to a deep and profound connection to this reality of interdependence.  

When I live from this quality of spiritual clarity, my behaviors will more likely contribute to making life wonderful for everyone involved.

Openness to Outcome

The natural consequence of Presence and Clarity of Intention is an openness to outcome.  We liberate ourselves in advance from any addiction to “one right way” to get our needs met.  By staying connected to Needs rather than becoming attached to a specific strategy, we support a  flow of connection that inevitably leads to compassionate giving and receiving.

The nickname we give to the combination of these three elemental concepts is “the Zero Step”.  The Zero Step points to what we do in our consciousness before using the four components of NVC developed by Marshall (observation, feeling need and request).  Ironically, when we live in the Zero Step, the four steps fade away into a naturally connecting language.

So, now we arrive at Marshall’s definition of the purpose of NVC:  “To create a quality of connection that inspires compassionate giving and receiving.”  And three elements help us to fulfill that purpose:

  1. Presence:  What is happening right now?  How do you feel right now?  Who needs what right now?  What would make life more wonderful right now?
  2. Clarity of Intention:  Do I want to connect in the service of compassionate giving and receiving?  Or do I want to correct?  If the latter, the antidote is empathy and self-empathy to regain contact with our Spiritual Clarity.
  3. Openness to Outcome:  We finish our expression with a request, not a demand.  We only want to receive from another what they willingly want to contribute.  If we notice we are attached to an outcome, its a signal we need empathy!

Three quick practices:

  1. Presence: Ask yourself, “Am I aware?  What do I see, hear, smell taste, or touch, right now?
  2. Clarity of Intention:  Ask yourself, “Do I want to connect or do I want to correct?”
  3. Openness to outcome:  Consider any universal human need and make a list of all the ways that need could be satisfied.  For example, consider the Need for love:  How many different ways have you had that Need satisfied in your life?  (A hug, a kind word, a gift, an act of service, spending quality time with someone, etc)**

So, from now, we live with a new awareness that can arise just before we next open our mouth.  Where are we going, connection or correction?

We can claim our natural intuition and inclination to contribute to making life wonderful by connecting.  Or we can notice, with ever increasing awareness, how our old habits of correction may still run reactively.

Each moment, we choose which destination we seek.  And the next moment, we can choose once again.

*Giraffe is the term Marshall Rosenberg used as a nickname for NVC and its practitioners.  Since giraffes have long necks, they can easily make observations.  And, an anatomical consequence of that long neck is the strongest heart of any land mammal.  It takes a lot of power to pump that life-enriching blood up to the brain of the giraffe!  Thus, NVC, or giraffe language, is also know as the language of the heart.

**See Flourish, by Martin Seligman, Ph.D.

***Inspired by Gary Chapman’s Five Love Languages

Conscious Leadership and Nonviolent Communication by Aubree Moon

*Note:  Aubree Henke, a senior at Evergreen State University has recently begun at internship at NVC for the Next Generation.  Part of her studies includes periodic reflections on her learning goals and processes.  As “field supervisor”, Jim Manske has the opportunity to work closely with Aubree.  When he received this first reflection paper, he asked for and obtained Aubree‘s permission to publish it here.*

Where to start! There has been so much opportunity for learning and growth in the first two weeks that I am still playing catchup to assimilate and digest it all. When I’m immersed in a quarter that is chock-full of wisdom, these papers really help me concretize the gems of what I’m learning and provide for good reflection months after I’ve completed the “learning session”. Being a part of an NVC practice group is priceless for my learning and development. To witness others going through the same communication struggles and to see their conflicts broken down with consciousness and empathy is incredibly awakening; it feels as if I am learning kinesthetically. The quality of space that is held for both the celebration and mourning of needs is incredibly impactful. It offers a learning opportunity that isn’t found in studying NVC books. As conflicts are worked out in the practice group and the underlying emotions and needs begin to be named, Jim and Jori both exhibit profound empathy by acknowledging and giving space to the met or unmet quality of the needs. Through observing these experiences, I have begun to cultivate that deepening of presence and empathy within myself. I am so grateful to be a part of this practice group so that I can witness and grow in these subtle qualities of awareness and empathy.

A huge development in my consciousness these past weeks has to do with “dissolving enemy images”. Before being aware of a new language of life, I didn’t realize that casting blame was a choice. It was the way I was taught to relate, it was how I believed the world worked. To acknowledge that everyone is acting out of their own needs, and then have the desire to connect with empathy to see what those needs might be, is still a teaching that is creating roots inside my thinking. There are many tools that I am beginning to utilize to take responsibility for my emotions when I am triggered and casting blame and shame on myself others. It still can be quite a challenge to catch me in this act and change the trajectory of my thoughts. The strategy that is the most helpful right now is to practice radical self-connection and self-compassion. In the past, my thinking framework of blame created a polarity where one person could be right, and the other had to be wrong. Because this belief still lingers in my subconscious, it can be hard for me to create the space and empathy to listen to the other person when I feel triggered. To navigate this roadblock, I internally give myself as much validation and compassion as I can, so that when I begin to listen to the other person I can remember that my viewpoint is also true. NVC is helping me see that each person has a story, and each story is completely valid. I don’t have to decide who is right or who should apologize, instead, I’m learning to acknowledge my emotions, connect with my needs and give myself compassion and time to mourn. When I’m doing this process, I can listen much better and extend empathy for the other person’s unmet needs. Quicker and quicker, I am able to see when I am creating the story of “bad other” and remember to my intention to take responsibility for my emotions and understand the other person’s reality with empathy.

Another thing that I want to celebrate my learning is how my self-talk has changed, specifically around regrettable or unconscious behavior. I have spent much of my life putting others’ feelings before my own, and when I would act in a way that hurt others, the shame spiral would be devastating to my relationship with myself. In the past couple weeks, there have been many times that I have had a very exciting practice of bringing this predicament into my conscious mind. For example, one day I went to my partner while he was working on his computer and began tickling him and talking to him in a silly way. He became agitated and angry. It caused a conflict between us. I retreated into my bedroom, alone.

While I sat on my bed, I could feel my face hot with shame. I realized the shame was coming from my unmet need for conscious behavior and integrity. I hadn’t approached him with clarity about my actions, only a subconscious desire to connect in a playful way. After taking the time to connect to mourning my integrity as well as celebrating my attempt to meet my need for connection and play, I was able to brainstorm ways that I could initiate connection without losing connection to my integrity. As I’m writing this, I’m realizing that I also feel mourning for the innocence and ease of relating in less-conscious ways, a sense of mourning the passing of childhood. This situation is one that comes up for me often, and I’m learning to sense the desire for connection and sit with it before acting in unconscious ways. Although this new process may not have the quality of ease that it might have in childhood, it does bring a sense of excitement that I am seeing deeper into my behaviors and decreasing my reactivity to my unconscious mind.

I am feeling very excited about this learning opportunity because it connects to so many of my passions and needs. I have a deep commitment to love and compassion, and nonviolent communication is a beautiful way to embody that pledge and create positive change in the world. I also have strong needs for growth and presence, and NVC provides an unfathomable opportunity for those qualities to be employed. Changing the structure of the only language you have ever known is no small task, and there are many lessons that leave me speechless at their subtle profundity. To be able to reshape your language structure takes a great amount of consciousness and it’s those moments where I find myself so present in my experience. NVC is a tool for communication that only benefits; to structure your life with NVC sets up opportunity after opportunity to have a more wonderful life– and that meets my need for hope.

How Do You Teach Empathy?


I like Marshall Rosenberg’s definition of empathy for its simplicity and clarity.  He says, “Empathy is the respectful understanding of another person’s experience.”

We also distinguish between “empathy”, which focuses our attention and presence on what is alive in another person, and “sympathy”, which shifts the focus to our own experience in a self-reflective way.  Sympathy can actually block an experience of empathy.

One other related distinction concerns what is actually happening in our own experience when we are in empathic connection.  We are as present as possible to the experience of another person without feeling what they are feeling.  Again, feeling what another person is feeling can prevent us from experiencing the depth of empathic connection made possible by utilizing the tools and consciousness of Nonviolent Communication (NVC).  We can connect with another person’s experience without having the same experience.  For me, the experience of empathy is like “meditation off the cushion”.

This distinction may become clearer if you consider how we are defining feelings, especially about what feelings “mean” in NVC.  We define feelings as physical sensations and emotions, “guttural” feelings.  We distinguish feelings from “thoughts” or “evaluations”, which can actually block presence to our own feelings or connecting with the feelings of others.

In NVC, we see feelings as signals that give us information about the state of our needs.  To oversimplify, when our need is met, we feel a certain range of feelings (often called “positive” or “good” feelings) and when our need is not met, we feel a different range of feelings (“negative” or “bad”).  Thus, the cause of our feelings is the state of our needs, not what happens in the outside world, what we call the stimulus or observation.

We define needs in a specific way as well, as “that which is required universally to sustain or enhance life.”  We all have the same needs.  Words that point to needs tend to be vague or hazy, like “connection”, “contribution”, “learning”, or “sustenance”.  We distinguish needs from “strategies” or “satisfiers” which are concrete and specific ways of meeting a need.

One example is the need for sustenance.  Humans have invented or discovered about a million ways to meet this most basic of human needs; three strategies are a vegetarian diet, a vegan diet and an omnivorous diet.  All strategies to meet a need come with both costs and benefits, and as impermanence is the rule, no one strategy will always work to meet a need.  A person committed to a vegan diet may choose to meet their need for sustenance by consuming dairy products or meat if their pain (hunger) is great enough and their options are limited in the moment.

So, when we are training people to empathize, we are helping to clarify these distinctions, along with several more.  First we are teaching people to be aware of their own needs and what needs might be met by empathizing with another person.  We are also teaching and guiding them in certain practices designed to cultivate skills and awareness around 6 aspects of empathy:  presence (attention on the present moment and what is actually happening); focus (on the other person’s observations, feelings, needs and requests); space (creating an opportunity for the other person to explore what is important to them while letting go of our thoughts about “agenda” or “fixing”); verbal reflection (certain language patterns designed to support ourselves and others in maintaining presence, focus and space); sensory acuity to notice “shift” (indicators that another person’s needs for empathy and understanding have been met or are unmet); and finally clarifying requests (assisting the other person by empathizing with what they may want next.)

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC
Please check out my online newspaper:

What does a commitment to nonviolence mean to you? A CNVC Trainer’s answers

I’m grateful for the feedback I received from my last post.  Here comes two new questions recently posed on our trainer group along with my responses:

  • What does a commitment to nonviolence mean to you?

I enjoy the precision that comes when someone asks for the meaning of a word or concept.  I like slowing things down in order to check and see if we are using words in the same way.  I sense that some communication conflicts arise because I assume shared meaning when it does not exist.

So, first, I begin with my definitions.  This does not imply that they are the “right definitions” nor that they are permanent.  Its just how I am using the

words at this moment in my life to point to my direct experience.  I honor that you may have the same definition, or that yours may be different.

Commitment means (to me) an agreement I make with myself to align my behaviors with my capabilities, values, beliefs and Identity/Spirit.

As for “nonviolence”, I go with Marshall Rosenberg’s paraphrase of Mahatma Gandhi: “our natural state of compassion when violence has subsided from the heart”.

In other words, nonviolence is my nature.  My nature is to enjoy compassionate giving and receiving.

Compassionate giving and receiving is nonviolence in action emerging from a consciousness of interdependence. 

Violence and compassion cannot exist in the same moment, as far as I can tell in my experience.  They belong to two realms which can never overlap, like deep sleep and waking life.  Is that your experience?

My practice (of NVC and the rest of my practices) is to undo the education I have received that apparently masks* my identity as the Spirit of Nonviolence and Compassion.

So, I am committed to remembering my nature, refining my intention and focusing on Presence.  (This points to what we call “The Zero Step”.)

  •  Do you believe that, as a community, we share this commitment?  

I like seeing everyone in our community (and in the world at large) as awakening beings doing the best we can to get our needs met in the midst of an education that hypnotizes us to think we are separate from one another.

My job (commitment) is to see you as Who you are, a whole human being sometimes fractured by the hypnosis of separateness, just like me.

I like to think that in our community we share this view.  Based on my direct experience with every certified trainer I have had the joy of meeting since 2000 (about 75), I sense we share my understanding of commitment to nonviolence.  This shared commitment has also been demonstrated to me by hundreds of people who have attended our trainings, practice groups and online presentations.

Not only that, I believe the commitment is deep in almost everyone, almost all of the time.  The evidence for this is the overall lack of violence in my direct experience.

If I were to look for the existence of violence ** in my own experience, it is very challenging to find an observation.  Most of the violence I have experienced occurred before adulthood.

If I extend my experience to what I receive from the media, I notice more violence.  This is a violence I impose on myself for entertainment and information.  Receiving images and sounds from the media is a strategy I use to meet some needs, and it comes with a cost.  When I understand the costs of the strategy, I can find modifications which can preserve the needs met (for information and fun) with less cost (e.g. traumatic impact on my the well-being of my nervous system, enemy images, anxiety.).

For example, I endeavor to keep a balance of inspiring and informative news and movies with themes that support well-being, learning and fun.  When I choose consuming violence for fun, I bring warmth to myself and others as we process what we have experienced.  For example, we recently went to see the latest Star Wars movie, and afterwards debriefed the film with our friends with an attitude and an environment of empathy.

I’m left with some amazement: its hard for me to imagine going to almost any movie with the word war in it, yet I have been consuming Star Wars for almost 40 years.  It helps me to connect to the malignant success of the education I received, and to how the “myth of redemptive violence”*** still plays out in my thinking.

So, the essence of my direct experience is that violence is rare, and becoming rarer.  Most of the violence I endure is invited by me.

This is not to lessen the traumatic impact of violence that you have suffered.  Every one of us has a different violence profile.***  No matter what your profile looks like, do you agree that you have choice about how you process that violence?  Does it make sense to you that empathy and warmth can soothe and heal you?  Does your commitment to nonviolence support your healing and well-being?

I look forward to learning from you whatever you would like to share in response to these thoughts.

* In NVC we nickname the thoughts that mask our interdependence “jackal” or “life-alienating communication”.  Examples include moral judgments of right and wrong, good and bad, appropriate and inappropriate, who is to blame, and who deserves what.  These patterns of thinking are the hangover from an education rooted in separateness.

** Johan Galtung defines violence as  “avoidable impairment of fundamental human needs or life which makes it impossible or difficult for people to meet their needs or achieve their full potential. Threat to use force is also recognized as violence.” –https://www.galtung-institut.de/en/network/groups/anything-galtung/forum/topic/understanding-galtungs-violence-triangle-and-structural-violence/


**** https://www.cdc.gov/violenceprevention/acestudy/index.html

Final note:  You may be left wondering, “What happens when we don’t fulfill our commitments?  What about if someone else doesn’t keep their agreement?  How does NVC approach this?”  Stay tuned!  That’s what I intend to write about next week!

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC
Please check out my online newspaper:

Questions and Answers addressed by CNVC Certified Trainers

Questions and Answers ~

Since I am a certified trainer with The Center for Nonviolent Communication, I have the benefit of participating in an online discussion group with my colleagues.  Recently one trainer asked the rest of us for feedback on some questions she had received from organizers of a project she was working on.  Here are the answers that came up for me as I considered her questions.

Q:  Do any kind of ethical instructions exist about applying NVC?

For me, NVC is our natural, human language, so I get curious about natural ethics* .  Five ethical principles emerge as I consider this question:

  1. Nonviolence:  The “ethics of NVC” are first and foremost to intend no harm.  When harm occurs accidentally, NVC can be used for repair work and healing.
  2. Self-responsibility and freedom:  The “ethics of NVC” require self-responsibility.  I feel ___________ because I need _____________.  NVC, for me, is designed as a strategy to support me in connecting to my own feelings and needs and taking responsibility for them.  NVC is NOT designed to tell other people what they should or should not do.  NVC offers expanded choice, it does not limit choice.
  3. Interdependence:  The “ethics of NVC” require me to remember that my needs do not exist in a vacuum; rather my needs are interdependent with yours.  I do not want to get my needs met at your expense, nor do I want you to get your needs met at my expense.
  4. The Zero Step: The “ethics of NVC”  require me to remember the intention of NVC (to support a quality of connection that inspires compassionate giving and receiving) and the attention of NVC, the present moment.  My partner Jori and I use a nickname for this essential combination, the Zero Step.*** In other words, what comes before we “use” the model or the process?  This, for me is the whole key to NVC.  When I remember the Zero Step, all of the rest of NVC flows naturally. 
  5. Safety and Protection: Although the intention of NVC is connection, that connection can occur only if there is safety.  Thus, assessing safety and following up with protection, if needed, must come before connection.  (i.e. the protective use of force.****)

Q:  To whom does NVC suit and in what life situation?

In my experience, NVC is suitable in all life situations where I can connect to the ethics pointed to above.  NVC works best when I am committed to its practice rather than expecting another to comply with the model or the process.

I have “used” NVC with pre-verbal babies, non-verbal plants, animals and objects, people with more or less structural power than me, with friends, my life partner, my parents, my kids, strangers; even people with a mental health diagnosis; but mostly with me.

The main criteria, that I heard from Marshall during a private conversation are:

1. Are you speaking and acting from your own experience?

2. Is your practice of NVC contributing to well-being?

Q:  When should NVC not be applied for a reason or another (eg. bad physical or mental health situation)?

I cannot think of a situation in which self-compassion, self-empathy and self-connection is not “appropriate”.  There is much research about this.  See especially the work of Kristin Neff. (https://education.utexas.edu/faculty/kristin_neff)

It seems the skill of discernment answers the question of when to “use” empathy or honesty.  I notice my discernment emerges from my self-connection, so we focus much of our training on developing self-awareness (and the Zero Step).

Q:  Are there any risks about applying NVC (have they been surveyed, can they be predicted)?

I am not aware of any studies or experiments that identified risks or harms related to practicing NVC.  I have had experiences when my proficiency of NVC has been lacking and caused harm.**

Using NVC is vulnerable!  (Not using NVC is vulnerable, too!). We human beings are remarkably vulnerable, but we are also powerful in our resilience!

Q:  Have situations been examined when NVC is hard to use/apply?

For me, NVC often seems hard to use and apply, and I’ve been a practitioner for 17 years and a certified trainer for almost 15.  NVC is designed to navigate conflict (among other things) and conflict is hard!

What makes NVC hard to use are the residual effects of the programming or education I have received.  The emotional slavery built into our existing cultural system (that claims and worships separateness) means, in my experience, that almost every communication is a challenge.  Even expressing an NVC “apology” or gratitude can have unexpected effects!

NVC is certainly not a panacea.

There is no such thing as a perfect strategy, and after all is said and done, NVC “is” a strategy.  Any strategy comes with costs and benefits, yes?

It is a powerful strategy for fulfilling its purposes:

  1. To create and sustain a quality of connection that inspires compassionate giving and receiving;
  2. to promote the healing of separateness and emotional slavery;
  3. to create more honest and empathic relationships;
  4. to resolve conflicts harmlessly;
  5. to inspire social change that meets more needs at less cost than the present state.

In my experience it does not always “work” in the way that I would like, at least within the time frame I wish it would.  Even as I celebrate the success I have with NVC, I’m left with the sweet pain of mourning how often I fall short of my own aspirations to live the Zero Step, to listen empathically and speak authentically and vulnerably, and especially to treat myself and others with compassion.

I wonder if any of this is helpful, and as always I look forward to your responses!


*I like using the word “ethics” as opposed to “morals”.

For me, ethics emerge from an internal place, focused on our own values and universal needs. No external enforcement of ethics is required because we are naturally sensitized to the feelings and needs that emerge from congruence or incongruence with our values. In other words, when we act outside of our values, we naturally feel pain!

For me, morals derive externally from a set of rules imposed by Authority which must be enforced using punishment and reward.  In the face of moral Authority, we seem only to have the choice to submit or rebel.

** Ultimately, using NVC and things like it are quite “harmful” from the point of view of the Powers That Be.  Once a critical mass of people live NVC consciousness, I believe all existing social structures will “fall apart” if they rely on punishment and reward as the motivators.  From the point of view of the Powers, that is a disaster, and they will likely suffer terribly.  (To learn more about The Powers, see Walter Wink’s books.)

***Zero Step is a concept we learned at the first NVC practice group we ever attended.  As far as I know, the term was coined by Mel Schneider who offered a session with that title on that evening.  I will be forever grateful to Mel.  (An article on the Zero Step is coming soon!)

****The protective use of force seems to me one of the least understood parts of NVC for many people.  I recommend reading Chapter 12 of Marshall’s book “NVC: Language of Life”.

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC

What if there’s no such thing as a perfect strategy? by Jim Manske, CNVC Trainer

What if there’s no such thing as a perfect strategy?  (Strategies are behaviors intended to contribute to fulfilling a universal human need.)

What that means to me is that no matter which strategic choice I make, some needs will be satisfied while others remain hungry. We all do the best we can to make wise choices that meet the most needs for Life at the least cost. Only the passage of time will clarify how wise our choices have been.

A year ago (in November of 2016) a few days after the US presidential election, I wrote in a Facebook post:

“We have made a choice.  There is only one Us. Right now, I feel mourning about the results of this election and the likely consequences of this choice. It’s easy to touch and taste the unmet needs mostly around safety, security and well-being for people and our planet.

As I look towards needs met, I see unbounded possibility for connection in the service of natural giving and receiving. Unending vistas for our vision, our hopes.  And, as we make our contributions each day in the service of our mission, we constantly have the opportunity to live our values, inspiring others to join us.  I wonder, how can I show my love for people and planet, right now…

The bottom line for me is that no matter who the president of the United States is, I have a purpose, vision and mission.

The person who holds the office (as all other leaders) may either support me or hinder me. That’s for them. My role is to persevere in fulfilling my purpose.”

So, now a year has passed.  It’s hard for me to keep track of the myriad events since President Trump took office.  There is a wake of unsatisfied needs following the ship of state that Mr. Trump pilots.  Never before have so many been so unsatisfied with a presidency at this point of our election cycle.

On the other hand, many people seem to have found their voice and gathered together to advocate for a way of being in our country and in our world much more in harmony with Needs consciousness.  We seem to be speaking more, sometimes shouting, other times screaming.

I don’t experience as much listening, and I feel concerned by the continuing polarization and siloing that seems apparent.  We may listen to those with whom we agree with, but I’m not sure we are listening to those we do not agree with.

How could I turn this complaint of mine into a commitment?

  1. First, notice what is.  As I look at who I hang out with, my tribe mostly looks like me, talks like me and shares many of my beliefs.
  2. Consider how to expand the circle of connection, beginning with the Needs.  I imagine if I expanded my circle, it would contribute to learning, community, self-expression and empathy, among other needs.  It may come with a cost.  I imagine the likelihood of conflict will increase.  I may feel uncomfortable.  My beliefs may be challenged.  Including other people may not contribute to ease or flow.
  3. Sitting with the needs, I open to wonder…what steps could I take that may contribute to these needs.
  4. I wait for requests to emerge, trusting that we human beings have everything we need to come up with satisfying strategies to support our survival and our thriving.  Sometimes I notice the requests arise after a good night’s sleep.  Other times, after a soak in the tub or a hot shower.  Sometimes in conversation with others, and other times, ideas arise immediately or at random moments.  Sometimes by writing, it supports my creativity as well.
  5. Once the ideas emerge, take action.  Small steps are ok, even teeny tiny ones!  It seems so important to honor our need for safety when we embark on something new and challenging.

So, now, reading this, what will you do?

The process can be used for any creative puzzle, not just the political conundrum I notice on this chilly November day, one year after an historical election.

Please let me know your responses to what I have written, especially what you harvest from trying the Complaint to Commitment process.

The Zero Step of NVC or “I’ll work on me, you work on you.”


“I’ll work on me, you work on you.”

Once we learn a communication tool like NVC, our enthusiasm can extend to a heartfelt desire to share it with others.  We imagine that if we are benefiting from the tools of empathy, honesty and self-connection, those we love and care for will also.  We notice that our own compassion increases and our psychological suffering decreases.  Of course, we want that for those we love!

Sometimes this can actually increase the likelihood of conflict, though.

Soon after we first learned NVC, our daughter returned home for a visit after time away at college.  I enthusiastically engaged in “connecting conversations” liberally sprinkled with the mechanical use of observations, feelings, needs, and requests.  I said things like, “Hello, dear one, when I notice you have just arrived home and are calling your boyfriend before engaging with me, I feel disappointed and frustrated because I need to connect!  Would you be willing to put that phone down and hang out with us?”

Our daughter replied, “Who stole my parents and left you here?”  Perhaps I answered with, “Oh, what are you observing?  I think you are evaluating me.  Can you be concrete and specific about what you are seeing and hearing?  Would you be willing to tell me what you feel and need and make a clear and present request?”

She cried, “My God, what workshop did you attend now?” As she walked to her room and closed the door behind her.

When she regained her willingness to emerge from her room, perhaps I greeted her with, “Gosh, dear, it would have been nice if you would have empathized with my needs before just walking away!  My jackals are saying its rude to shut the door in my face! Don’t you know I have feelings and needs, too?  Would you like some support in learning how to connect with me, NVC-style?”

She, of course, returned to her room, maybe to have a “normal” conversation with her boyfriend on the telephone, perhaps feeling confused and frustrated, maybe longing for a sense of comfort and connection, affection and acceptance.

Meanwhile, I fumed in frustration, wondering about our failure to connect.  My mind raced with both self-judgment (“I can’t even communicate with my own daughter!  How could I ever contribute to peace in the world?”) as well as judgments of her (“Can’t she appreciate that I am trying to connect?  She’s so ungrateful and self-centered!  After all I have done for her!  Doesn’t she know I’m the one who pays for that cell phone?  And her car expenses?  Jeesh!”)

It appeared to me that NVC had made things worse, not better.  My judgments even went toward NVC:  “What kind of communication method makes things worse the moment you start using it?  There must be something wrong with NVC!”

Somehow, I regained the wisdom to put NVC mechanics away realizing that I had a lot to learn, and returned to “normal” conversation, surviving the Thanksgiving break.  I’m grateful for the support of my wife, who no doubt gently coached me to cool it with jargon.  I clearly saw that attending a brief workshop with Marshall was not enough to become an overnight expert.  We needed a community of practice and support.  We started attending our local practice group, the next step in a long journey of integration that still continues almost 17 years later.  We also looked for ways to hang out with more experienced practitioners, joining the Planning Team that organized local workshops for Marshall and other trainers.  We also dove into trying to integrate NVC into our mediation practice.  We discovered more ease with using NVC with other people’s conflicts!

One important insight from that integration is the realization that practicing NVC is an inside job and does not require others to change their behaviors, capabilities, beliefs or values.  In other words, in only takes one person to practice NVC!

If I knew then what I have learned since, the interaction with my daughter would have been quite different.  I would have practiced “stealth NVC”, with the goal of never revealing that I was “doing NVC” and free of the expectation that she “do NVC” either.  I would have started with my own “zero step”, in other words doing my best to connect with the intention of NVC to create a quality of connection that inspires compassionate giving and receiving inside me!

Here’s a couple of ways I could have practiced.  First, I wish I had written down all those judgments.  Writing down judgments sharpens the skill of observation.  Then I could have examined each judgment and empathized with myself.  For example, when I tell myself, “I can’t even communicate with my own daughter!  How could I ever contribute to peace in the world?”   I notice I feel exasperated and long for a sense of competence.  I need connection and peace!”

Another way to practice is a “do over”.  A “do over” is a practice method imagining the same scenario using NVC consciousness, exploring how it might be different:

Here comes my “do over”:

First, before our daughter arrives, I spend some time giving myself some empathy, maybe giving and receiving empathy from my wife.  I notice I’m feeling nervous, needing connection and ease in this “welcome home” event.  I take my time, savoring these needs, enjoying the longing for connection, anticipating the joy of our reunion.  This is like my “zero step”, contacting the consciousness of NVC.  I notice calm arising in me.  I feel alert…and I feel open to outcome, wondering what will happen when she walks in the door…

She arrives!

Me:  “Welcome home!  I’m so glad you are here!  Would you like a cup of tea or something to eat?”

Her:  “I’m not hungry.”

She picks up the phone and starts to talk to her boyfriend.

I notice my disappointment and frustration.  I give myself some silent empathy:  I tell myself,  “Aw, Jim, are you so longing to connect with your daughter.  Do you want to spend every precious moment of this time connecting with her, having fun, learning what she has experienced at school?” As the sense of self-acceptance grows within me, its easy to shift my empathy toward her.  I imagine she is longing for connection with her boyfriend…I feel compassion and understanding, realizing she needs the same thing as me.  I feel such connection…I actually want her to connect with her boyfriend, imagining she will be happier if she gets what she wants.  I want nothing more than her happiness!  Of course I want to be with her, and I feel patient, savoring that she is safe, at home, with me.

After a 15 minute conversation with him, she says, “What a jerk!  He says he’s too busy to see me, he would rather be with his friend.”

Me:  “Ouch!  I guess you feel hurt and disappointed, you want to hang out and connect with him!”

Her:  “Yes!  I’ve been looking forward to being with him.  I’ve been away from him for so long, and I won’t be home for long!  Why can’t he think of anybody else but himself!”

Me:  “Awww…You really long to be cherished.  You want to use the precious time you have to enjoy one another.”

Her:  Crying softly, “yes!”

Silence follows, she reaches out for a hug and I hold her…

Now, re-reading my imaginary dialog a sense of warmth enfolds me.  Even though the original “real” dialog happened almost 17 years ago, the feelings I have right now are what is most real for me.  I feel inspired and empowered to try to use NVC in conflicts that arise in my life.  I cherish the power of the “zero step” to cultivate warmth, presence and open-hearted connection.  And, I still have the “do over” in my tool box for the inevitable moment when I blow it again, and slip from the consciousness of compassion and slide towards correction.

How do you feel reading this?  Can you imagine how shifting from “doing NVC” to “being NVC” might contribute to your well-being?  Do think that using the “do-over” might contribute to your learning and integration?

I’m open to receiving your responses and reactions!

Giving the Gift of Compassionate Giving

Giving the Gift of Compassionate Giving

What I want in my life is compassion, a flow between myself and others based on a mutual giving from the heart.

-Marshall B. Rosenberg, Ph.D.

Can you imagine that?  What would the world be like if there was flow between all of us based on “mutual giving from the heart”?  Can you think of a more effective and reliable strategy for peace than making sure everyone’s needs are met reliably and abundantly? Are there any models for us to follow that could inspire this quality of compassionate giving and receiving?

There are likely many such models.  In fact, I wouldn’t be surprised if you catch yourself living in this world of compassion every day if you look carefully.  I agree with Marshall when he says that “it is our nature to enjoy giving and receiving in a compassionate manner.”

Can you remember some acts of giving today?  Practically any act of kindness counts, even a smile or a hug given to a family member; a kind word to a stranger at the grocery store or post office; retrieving something that someone has accidentally dropped and giving it back to them; giving a whole-hearted gratitude or even a tip in acknowledgment of the connection you feel with a person serving you.  Even a friendly word to your dog or giving your kitty a scratch in her favorite spot.  You’ve probably racked up  more than 10,000 acts of compassion in your life!

And, you probably would like to be more effective in compassionate giving and receiving, or you wouldn’t keep reading this!  For inspiration, let’s look at the ultimate model.

Ho Ho Ho!

-Santa Claus

The cultural superhero of this consciousness is of course Santa Claus.  No other being, whether mythical or real, embodies compassionate giving and receiving more than St. Nick.

First, he enjoys listening to others express their needs.  Imagine the excitement of a child climbing onto Santa’s lap and betraying her secret wishes.  Nowadays, these wishes are often encrusted with layers of consumerism and materialism, but Santa hears more deeply.  I imagine he connects to the needs each child expresses underneath the strategies of the latest toy or game craze:  Fun, Connection, Belonging, Love…do you have other guesses?

I do not know of a more compassionate gift then deeply listening to the needs of another person without any expectation of reward or fear of punishment.  Do you?  In NVC, we call this kind of listening “empathy”.

Second, Santa hears only requests instead of demands.  Santa understands in a deep way that he is not the exclusive and only strategy to fulfill another’s needs.  If his bag of goodies does not contain exactly what another has asked for, he trusts that a multitude of other bags (strategies) exist that can fulfill the other’s needs.  Santa has transformed scarcity into abundance!

Third, he also understands that requests people make to him are made with an open heart.  In other words Santa hears something like, “I would really enjoy this toy Santa, and I understand that there are millions of others who may have similar requests.  I trust you Santa, that you will give to me only that which you can enjoy giving!”

When Santa hears requests in this way, I’ll bet his whole body relaxes.  There is no need to guard against giving a gift that you cannot give.  There is no need to fear the resentment that comes with obligation or threat of punishment.  Santa understands and conveys that there is a “yes” behind every “no”.  The yes points to needs that we all share.

Fourth, Santa understands the joy of giving.  Imagine what goes on in Santa’s mind as he checks his list, matching requests with resources and lovingly placing gifts under the tree or in the stocking.  His joy must be boundless as he does not even need to watch the enjoyment of the child receiving a particular gift.  I imagine Santa savoring second hand joy “in advance”, as he empathizes with the feelings and needs of the child receiving their heart’s desire hours after Santa has dropped off the gifts.

One image Marshall often used to convey this is the “joy of child feeding a hungry duck.”  Who’s having more fun as the child offers bread crumbs to ducks in the local pond, the kid or the ducks?  Both are enjoying the interdependence of giving and receiving.  The child does not leave the pond thinking, “now that duck owes me!”  There is never a hangover of resentment for a gift given from the heart.

Finally, Santa feels enriched by the opportunity to give!  When children ask him for support in fulfilling their needs, Santa feels grateful because they have given Santa the opportunity to give to them.  This is a virtuous cycle of hearing from another what would make their life more wonderful, then fulfilling their hearts desire triggering gratitude and joy in both give an receiver, and empowering both to ask for their needs to be met in the future.  This is the flow Marshall dreamed of.

How can you participate and embody the consciousness of Santa?

  1. Look for and make opportunities to listen deeply to others.  How about you find a practice buddy and share speaking and listening for 30 -60 minutes each week?  Who could you call right now to set something up?
  2. Be on the alert for you hearing another person make a demand.  If you hear a demand, take responsibility for how you heard it.  Transform the demand into a request by connecting what the other person is asking for into their needs.  See that the idea they expressed to you is just one of a multitude of possible ways to get their needs met.
  3. Be willing to say “No” by revealing what you are saying “Yes” too.  For example, if someone asks you to attend a holiday party with them and you feel unwell, consider saying something that conveys your empathy for the other’s request, expresses the needs you are attending to, and offers an alternative way for the other to get their needs met.  “I imagine you want to have fun together at the party.  I’m feeling exhausted and need to take some time to recharge my batteries by myself.  How would you feel about asking Bill to go with you instead of me?  I understand he is eager to meet new people.”
  4. Pay attention and savor your acts of compassionate giving.  Each gift you give is an opportunity to celebrate and feel joy.  See how many times you can catch yourself each day giving a gift whole-heartedly.  Write them down in a gratitude journal, expressing gratitude to yourself for creating the world you want to live in!

Jim Manske
Certified Trainer for The Center for Nonviolent Communication, cnvc.org
President, Network for NVC
Please check out my online newspaper:  http://www.scoop.it/t/radical-compassion

The more we pay attention, the more we’ll recognize the trance of separation and, from a deep longing for connection and freedom, start examining the causes. But that desire needs to become intentional; we have to want to understand the landscape of what has happened in this country and what’s actually shaping our own limited sense of identity. We need to ask ourselves, “What is it that I’m not seeing?” And if we sincerely want to know the answer—if we want to wake up—we will open our eyes and our hearts. We will begin to free ourselves from the suffering of separation, act in ways that serve the healing of racism, and discover the blessings of realizing our true belonging with each other.”
Jim Manske

p  e  a  c  e  w  o  r  k  s

“Contributing to a world where everyone’s needs can be satisfied reliably & abundantly!”

Nonviolence in the Face of Hatred – a blog article by Miki Kashtan

…Although this was very tender for her, she wasn’t bringing it up for empathy or sympathy. She was bringing it up because she wanted to find a way to transform her thinking about what her sister had shared with her, so she would know what to do with the violent thoughts that were populating her mind and challenging her commitment. Out of respect for her dignity and choice, I never asked for the specific nature of the thoughts.

Anita is part of a very small tribe of people who are fully committed to nonviolence: in thought, word, and deed. There are many people who are committed to nonviolence in action; far fewer are committed in word; and way fewer are committed to nonviolence in thought. Since leadership, for me, entails inspiring others by what we are able to model, if we are committed to nonviolence in thought, and we make our inner struggles known to others as Anita did that day, we act as leaders. What we are modeling is how we can support ourselves, others who have been harmed, the communities around us, and the world at large, without creating new cycles of violence.

The practice of nonviolence begins, for real, precisely when our actions, words, or thoughts are not aligning with our commitment. Because, as I finally understood recently, our capacity often lags behind our commitment. This does not mean we are not truly committed; only that we need more practice…

Read more at: The Fearless Heart: Inspiration and Tools for Creating the Future We Want. Courage to live it now. by Miki Kashtan

2017 Maui IIT Reflections


It is difficult to understand NVC without first opening up to the place of vulnerability. That word vulnerable has two meanings for me; one from a place of acceptance within yourself and an openness to explore reasons. Without this openness of being vulnerable NVC would just be a word or a concept for me, and not a practice.


One of our facilitators shared with the group that we cannot show true empathy (verbal and nonverbal) and self-expression in a healthy manner without understanding our connection to self. When we can truly connect internally to our own feelings and needs, we can then listen for and reflect on the other person’s needs and feelings (empathy). When we are connected to the self, we know how to request our own feelings and needs.

By Nalani Cleveland

FROM NOW ON by Marshall Rosenburg

by Marshall Rosenberg

From now on,
I choose to dream my own dreams so that I can fully taste the mystical excitement of being human.

From now on,
I choose to empathically connect with others so that I can fully respect the unique and holy experience to be found in each person every moment.

From now on,
I choose to have my actions flow from connection with nature and to direct my attention where it supports this flow.

From now on,
I choose to be aware of the unchosen, dehumanizing thoughts my culture planted within me, and to prevent them from leading me into robot-like, violent actions.

From now on,
I choose to openly reveal what is alive within me,even though others may not appreciate the gift.

From now on,
when wearing a title of authority, I choose to be aware that reaching frontiers before others never justifies punitive means to influence them to join me.

From now on,
I choose to believe that the failure of our needs to be fulfilled results from insufficient dialogue and creativity rather than scarcity.

Check out this new Mood Tracking app created by a Yale-based Emotional Intelligence scientist

For those of you with Android or iOS devices, there is a ‘feelings’ app that can help a person assess one’s mood and associating feelings, and can be used as a tool for tracing feelings to their underlying source, in order to provide clear personalized information around one’s values and boundaries for navigating life with more ease and harmony.


It costs $0.99, which though not free, is a pretty good deal for access to such a valuable resource, which we think this is.

Please let us know if you try it and what your experience was here.

How Nonviolent Communication Liberated One Former Inmate

“In the Nas song “Rewind,” there is a part in the beginning when he says, “the bullet goes back into the gun. ”

As a former inmate who celebrated his one-year anniversary out of prison this month, I wish I could rewind and undo every violent experience I’ve had: a prison guard stripping me naked and requesting I spread my body out so he could ensure I wasn’t being used to smuggle contraband, the officer who threw me to the ground when he arrested me,  putting his knee in the back of my neck because he thought I was a dangerous murderer with a weapon, even way back to the traumatic experience my auntie acted out against me what she could not express in words to empathetic ears.

During my one-year anniversary out of prison at a Welcome Home Ceremony organized by Freedom Project early this month, I realized that behind our pain — under our violent experiences, grief and loss — we actually find our true essence and power as human beings.”  

Read more at:


Cultivating the Courage to make Authentic Requests

by Stephanie Weisman,
NVCnextgen Administrative Support Team Member

In my weekly NVC practice group, we’ve been dissecting the components of the “OFNR” NVC process, where ~

“O” = Observation
“F” = Feelings
“N” = Needs
“R” = Requests

During the course of this extended exploration, I’ve learned that “When we make an authentic request, we must allow ourselves to be vulnerable”, according to our facilitator, Joanna.

Some ideas for how to make clear & present requests, a way to prepare for the vulnerability of requesting:

1) Focus on a positive perspective or action instead of a negative focus:

State what you DO want, not what you DON’T want.”

2) Check your facts to make sure the request is doable,

3) Absolve the receiver from blame, if they are unable to meet your request or your needs, by understanding that:

 “Every ‘no’ is a “yes” to another scenario.”

4) Some connecting request examples, after expressing your feelings and needs non-blamingly:

a. “I’m uncertain about my ability to communicate clearly, would you be willing to tell me what you heard me say just now?”

b. “I’m curious what you heard me say?”

c. “I wonder if you would be willing to….?”

d. “Could you please….?”

**Remember that expressing feelings and needs opens up the possibility for understanding and reciprocity.

Applying the Lessons with Instant Results

“At an NVC parenting class I recently attended, I had the opportunity to go over an exchange that I had with my two year old son. The exchange with my son had left me feeling frustrated and sad, as well as at a loss for how to deal with his refusal to cooperate with me in the morning.

I just wanted a way to work together with my son that was respectful, and effective at getting him dressed!

After reviewing the scenario with the trainer, we then created a redo of the exchange to look at what I could try doing differently. I then “tried on” the idea of checking in with myself before reaching the boiling point of my frustration. I would simply pause to see what my own needs were in that moment. In this process I was able to identify what was really important to me in the situation. I then reflected on what needs were being unmet for me (the actual cause of my frustration), and what was really going on for my son, what was motivating him.

It was suggested that I also take a moment to notice that he was in fact only playing a game, and connecting with where he was at. In this case I could say, “Ah, seems like you are having a fun game right now?”

He was playing his “you cant get me game”, and I was needing to take care of myself and feeling unable to.

My frustration began melting in the realization that underlying my need for cooperation, was my need for my son’s and my own well being, i.e.; getting him dressed warmly, and myself fed.

I took this practice home and tried applying it right away, my son noticed a difference in my approach and our level of cooperation, and even more importantly to me, our level of connection improved tremendously! All of this shifted in mere moments. It turns out, cooperation and respect are only possible when both of us are feeling connection first.”

by Joy Parker-Brown, NVCnextgen Parenting Class attendee